Customer Support
We Are Here To Help. If you need support for your pet transportation order you can always reach out and we’ll be here to help. The best option is to call your pet transport specialist as they’ll be most familiar with your account.
If you can’t reach them you can always contact another team member at (424) 421-1650.
Business Information
Furry Freight LLC1309 Coffeen Ave STE 1200
Sheridan, WY 82801
(424) 421-1650
Refund Policy
When we take on a new client we ask for a non-refundable deposit of $500 to cover all the admin costs related to your pet’s transportation. Generally we ask for the remaining balance to be paid once the airline confirms the booking.
However, in cases where there are other large expenses such as kennel, whether custom or off the shelf, ground transportation through one of our partners, or veterinarian or boarding costs we will ask for these payments to be made upfront.
If you have to cancel your pet’s travel we will make our best effort to refund any money paid that has not been spent on hard costs. This is done at the discretion of Furry Freight LLC and in cases where airlines or other vendors will not provide us a refund we will not be able to return those funds to the client. Generally, any cancellation less than 14 days from the travel date will result in less than a full refund and the initial deposit for admin fees and any additional funds for costs as described above can not be refunded.
See also our Terms and Conditions and Privacy Policy. Already booked? The booking form collects the details we need to arrange your pet’s travel.
Support questions
Who do I call about my pet’s transportation order?
The best option is to call your pet transport specialist as they’ll be most familiar with your account. If you can’t reach them you can always contact another team member at (424) 421-1650.
Is the deposit refundable?
When we take on a new client we ask for a non-refundable deposit of $500 to cover all the admin costs related to your pet’s transportation. Generally we ask for the remaining balance to be paid once the airline confirms the booking.
What happens if I have to cancel my pet’s travel?
We will make our best effort to refund any money paid that has not been spent on hard costs. This is done at the discretion of Furry Freight LLC and in cases where airlines or other vendors will not provide us a refund we will not be able to return those funds to the client.
Generally, any cancellation less than 14 days from the travel date will result in less than a full refund and the initial deposit for admin fees and any additional funds for costs as described above can not be refunded.