Deposit and Refund Policy
When we take on a new client we ask for a non-refundable deposit of $500 to cover all the admin costs related to your pet’s transportation. Generally we ask for the remaining balance to be paid once the airline confirms the booking.
Costs paid upfront
In cases where there are other large expenses such as kennel, whether custom or off the shelf, ground transportation through one of our partners, or veterinarian or boarding costs we will ask for these payments to be made upfront.
If you have to cancel
If you have to cancel your pet’s travel we will make our best effort to refund any money paid that has not been spent on hard costs. This is done at the discretion of Furry Freight LLC and in cases where airlines or other vendors will not provide us a refund we will not be able to return those funds to the client.
Generally, any cancellation less than 14 days from the travel date will result in less than a full refund and the initial deposit for admin fees and any additional funds for costs as described above can not be refunded.
| Item | As published by Furry Freight |
|---|---|
| Deposit | $500, non-refundable — covers the admin costs related to your pet’s transportation |
| Balance | Generally due once the airline confirms the booking |
| Paid upfront | Kennel (custom or off the shelf), ground transportation through a partner, veterinarian or boarding costs |
| Cancellation | Best effort to refund money not yet spent on hard costs, at Furry Freight LLC’s discretion; vendor-non-refundable funds cannot be returned |
| Less than 14 days before travel | Less than a full refund; the deposit and the upfront cost payments cannot be refunded |
Questions about your order? Customer support — the best option is to call your pet transport specialist. Not booked yet? Start with a free travel quote. See also our terms and conditions.
Deposit and refund questions
When is the balance due?
Generally we ask for the remaining balance to be paid once the airline confirms the booking.
Which costs are paid upfront?
Large expenses such as the kennel, whether custom or off the shelf, ground transportation through one of our partners, or veterinarian or boarding costs.
Can money already paid to an airline or vendor be refunded?
In cases where airlines or other vendors will not provide us a refund we will not be able to return those funds to the client. Otherwise we make our best effort to refund any money paid that has not been spent on hard costs, at the discretion of Furry Freight LLC.